quadrint customer service
As a trusted partner to federal agencies and private sector clients, we provide solutions that improve business efficiency and enable total collaboration at the enterprise level. Mission success is our shared goal, and Quadrint achieves it by remaining agile, innovative and strategic. Our steadfast, intelligent advice empowers our clients to do more.
Patrick Acheson, PMP, Managing Principal
Patrick co-founded Quadrint in 2000, in order to provide advanced technology solutions to the intelligence community and private sector clients. Prior to founding Quadrint, Patrick was Director of ERP Solutions at Maverick Technologies and a Consultant with Accenture, formerly Andersen Consulting. Patrick has extensive experience as a systems architect and technical project manager. He has managed a significant number of systems integration projects, including Commercial Off the Shelf (COTS) software implementations, application migrations into and out of data centers, and application migrations to the Cloud. He has managed teams operating multiple applications across a wide variety of software platforms. In addition, Patrick also has managed multiple Enterprise Resource Planning (ERP) implementations and upgrades for a variety of commercial and federal clients. Prior to beginning his Information Technology career, Patrick also worked for the Department of Justice. Patrick is a certified Project Management Professional (PMP). He holds a Master’s degree in Public Administration from New York University’s Robert F. Wagner Graduate School of Public Service and a Bachelor of Arts from Fordham University.
Glenn Merberg, PhD, Managing Principal
Glenn co-founded Quadrint in 2000 to provide highly motivated, senior level technology consultancy to federal and private sector clients, primarily within the Intelligence Community. Prior to founding Quadrint, Glenn served as a project manager at Northrop Grumman IT, formerly Litton/PRC, and founded Integration Services Group, a consultancy focused on ERP solutions and custom database applications. For the past 15 years, Glenn has focused on implementing and integrating COTS corporate applications and business intelligence software. His proven experience includes Oracle Enterprise (PeopleSoft) and IBM Cognos applications, in addition to the development and support of various custom web-based applications. Glenn applies many different traditional and SOA-based technologies to accomplish complex systems integrations. He holds a PhD in Engineering from Rutgers University, an MBA in Finance and Accounting from the University of Maryland, and a BS in Engineering, also from Rutgers.
David Conetsco, Director of Business Development
Dave joined Quadrint in 2014 as the Director of Business Development, focusing on expanding Quadrint’s portfolio of contracts across the Intelligence Community (IC) and the Federal Government. Prior to joining Quadrint, Dave was a Vice President at SRA, Inc., where he led a successful business program providing mission-critical services to the IC. His 300-person, $100M+ business included prime contracts in all five major IC agencies. Dave developed business strategies, hired key staff, made investment decisions, identified acquisition targets, defined market discriminators, and oversaw all business capture activities for SRA’s Intelligence Programs. Prior to joining SRA, Dave was a Military Intelligence Officer in the US Army for seven years, serving at the Defense Intelligence Agency as well as the 101st Airborne Division. He holds a Master’s degree in Strategic Intelligence from the National Intelligence University and a Bachelor of Science degree from the United States Military Academy at West Point.
Margie Davis, Director of Operations
Margie joined Quadrint in 2016 as the Director of Operations, where she oversees the day-to-day internal operations of the company and develops and implements solutions for managing the company’s fast growth. Margie has over 22 years of experience in the DoD IT consulting industry. Prior to joining Quadrint, Margie was a senior principal at SRA International and held the positions of Operations Director, Pricing Manager, and Economic Analyst. In her most recent position at SRA, Margie managed operations for the $150M+, 400+ employee Security and Systems Engineering Solutions strategic business unit, providing senior leadership and focused vision in financial and human resources management. She also served as Vice President of Operations for Isoquest, Inc., a subsidiary of SRA that developed and marketed commercial software. Margie holds a Master’s degree in Statistics from the University of California, Berkeley, and a Bachelor’s degree in Statistics from the University of Rochester.
Ultimately, business is all about service. At Quadrint, we design and deploy the technologies and systems that enable rapid, high-quality customer service – which in turn drives business success. From service requests to project tracking and workflow monitoring, we provide the tools that our clients depend upon to enhance their service offerings.
One of the most significant challenges many businesses face is effectively and efficiently tracking service requests and project lifecycles. We provide advanced solutions, such as CRM software and similar products, that streamline the service cycle so that our clients can spend less time cataloguing responses and more time delivering results.
In order to enhance customer service, we look beyond the end result or the service delivery. We assess requirements at the enterprise level and recommend customer service enhancements as integrated components to the project lifecycle. This level of insight was developed over decades of experience and it is validated by our proven record of earning the trusted partnership of our clients.
To learn more about how Quadrint’s Customer Service Enhancement solutions can help your business improve customer experience and enterprise efficiency, please contact us at email@example.com or call 703-349-0139.
Technology by itself is never enough. The human element, together with technology, constitutes the total solution. At Quadrint, we provide the software and systems as well as the experienced consultants and managers that ensure optimal performance. We provide enterprise solutions that support mission objectives to ensure that the back office operates as a seamless whole.
Our Information Technology management expertise covers configuration and O&M services, application management, customization of legacy systems, as well as bolt-on solutions to meet particular needs. Our process begins with a thorough assessment of system requirements and a shared goal of mission success. Once the requirements are outlined, our senior-level team evaluates, strategizes, and implements a succinct solution.
Leading the Way
Effective IT management involves solving today’s challenges, as well as remaining agile to anticipate future needs. Our strategic perspective and proven expertise enables us to develop innovative technology management solutions and processes that meet today’s needs and remain scalable for future requirements. This is one reason why we’ve formed lasting partnerships with our clients, instead of delivering one-time implementations.
To learn more about how Quadrint’s Information Technology Management solutions can help your business improve efficiency and operations, please contact us at firstname.lastname@example.org or call 703-349-0139.
When information sharing involves both those who need to know, and those who need to know more, we make it easy. Quadrint provides secure, simplified collaboration and knowledge management solutions that ensure the proper channels have rapid and reliable access to information. When mission success depends upon enterprise collaboration and high-speed information sharing capabilities, we are the trusted partners that deliver results.
At Quadrint, we design and implement enterprise collaboration solutions that enable rapid sharing with partners, as well as with the regional and internal units within the organization. This is possible because instead of merely connecting the dots, we architect a total solution that integrates disparate components into a single, efficient system.
Sharing at the Speed of Business
Today’s world is fully connected. BYOD and cloud technologies are revolutionizing the way business and operations are conducted. At Quadrint, we’re leading the way with scalable, flexible collaboration solutions that accommodate these emerging trends. It’s not enough to provide solutions for today. Our clients rely on us because we innovate and adapt in order to deliver more.
To learn more about how Quadrint’s High-Speed Information Sharing solutions can help your business improve efficiency and operations, please contact us at email@example.com or call 703-349-0139.
Government agencies and large corporations are all too familiar with the challenge of managing, storing and organizing records across the enterprise. Traditionally, as the volume increases and operating locations diverge, the ECRM challenge intensifies. At Quadrint, our proven ability to deliver end-to-end ECRM solutions has set us apart as the trusted partner to agencies and corporations alike. We solve the ECRM challenge using ingenuity and technology.
Our Enterprise Content & Records Management solutions enable siloed operating areas to more effectively manage records by implementing standardized formatting and authentication practices. We develop customized ECRM solutions that provide for more efficient and rapid record retrieval and record association. This improves disposition execution capabilities, and helps streamline electronic data distribution.
Organize, Categorize and Streamline
When completion of the mission depends upon rapid access to information, Quadrint manages the technology and systems that make it possible. From cloud solutions to record association to standardization and verification, we provide turnkey architecture and implementation that empowers success.
To learn more about how Quadrint’s Enterprise Content and Records Management solutions can help your business improve efficiency and operations, please contact us at firstname.lastname@example.org or call 703-349-0139.
At Quadrint, we help make business more intelligent by providing analytics tools and back-office applications that give decision makers more information, higher quality information and improved accessibility to data so that they can make more effective operational decisions.
We provide software and tools to evaluate information quickly and efficiently in the Big Data landscape. In the private sector, our Business Intelligence solutions help companies identify and anticipate customer behavior in order to streamline and optimize the sales cycle. For our clients in the intelligence community, we provide secure turnkey systems that integrate real-time mission analytics with back-office operations for a seamless and sound flow of information.
One of the biggest challenges in Big Data is the sheer volume of information. At Quadrint, we focus on implementing BI solutions that enable users to sift through information quickly, contrast data points and mine meaningful data from a sea of statistics. This enables our clients to transform the data into actionable insight which results in more intelligent, informed decisions.
To learn more about how Quadrint’s Business Intelligence and Analytics solutions can help your business improve efficiency and operations, please contact us at email@example.com or call 703-349-0139.
Federal agencies and private sector clients trust Quadrint to implement agile, innovative and strategic solutions that streamline operations across the enterprise. Our work includes Enterprise Resource Planning, Business Intelligence, Content and Records Management, High-Speed Information Sharing, IT Management, Customer Service Enhancement and Business Process Management.
Since 2000, we have partnered with federal agencies throughout the intelligence community. Our private sector partnerships include Deloitte, IBM, TASC Accenture and Northrop Grumman among others. With this legacy of maintaining trusted partnerships across the operational spectrum, taken together with our proven expertise, we’ve developed Quadrint’s unique methodology of “experience powering intelligence.”